Customer Service / Forex (FX)

Malay Speaking Client Relationship Officer [OREC:9889] Full Time

Eltoma Recruitment

On behalf of one of our clients, we are seeking a talented individual for the position of Malay Speaking Client Relationship Officer, who will be based at the company’s premises in Limassol, Cyprus.

 

Main Responsibilities:

Builds and maintains relationships with clients to ensure high levels of clients’ satisfaction. Promotes the Company’s services, acquires new clients and pro-actively assists with any needs they may have.

  • Maintain contact with existing clients to ensure high levels of client satisfaction.
  • Provides general information in regards to platforms and services offered.
  • Informs and assists all clients in relation to the use of all current and future products.
  • Assists customers who wish to open or manage a trading account.
  • Informs all existing and potential clients of any new products and promotions that the Company is offering.
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Provides quality and efficient live support to existing and potential clients.
  • Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.).
  • Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Provides troubleshooting and support for the basic functions of the trading platform.
  • Welcome calls/call back requests.
  • Posts information regarding Company’s products and services to relevant forums.

 

Essential Requirements & Person Specifications:

  • Fluency in English and Malay. Other languages considered an advantage.
  • University/College degree in Business, Marketing or Computer related field or equivalent.
  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage.
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint).
  • Skills Required: Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organisation and Time Management Skills, Integrity and Trust.

 

 Personal Competencies:

  • Strong interpersonal skill and team player within a team of specialists.
  • Desire to learn and grow.
  • High Attention to detail skill set.
  • Impeccable character.
  • Professional, reliable and using initiative at all times.

 

 

Please apply only where you fulfil the necessary specifications & requirements.

The successful candidate will receive a competitive salary according to experience and qualifications.

Please establish a candidate account on www.eltoma-recruitment.com, upload your CV and apply for the position quoting reference code [OREC:9889].

All applications will be treated in strictest confidence.

Job Overview

  • Date Posted: Posted 2 months ago
  • Expiration date: August 31, 2017
  • Location: Limassol, Cyprus
  • Job Title: Malay Speaking Client Relationship Officer [OREC:9889]
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